Refund Policy

1. Free Platform

Screxa is a free-to-use platform. There are no mandatory purchases, subscriptions, or entry fees required to earn coins or access core gameplay. As a result, the majority of users will never have a basis for a refund request.

2. Premium Features & In-App Purchases

If Screxa offers optional premium features or subscriptions, the following applies:

• All purchases are processed through the Google Play Store (Android) or the Apple App Store (iOS). Refund requests must be submitted through the store you purchased from: for Google Play, within the applicable refund window (typically 48 hours for apps, 3 days for subscriptions); for the App Store, via Apple at reportaproblem.apple.com.
• Screxa does not directly process payment refunds. All billing is managed by Google Play or the Apple App Store.
• Virtual items or coin bundles purchased and consumed (used in-app) are generally non-refundable unless required by applicable consumer law.

3. Subscription Cancellation

If Screxa offers a subscription service, you may cancel at any time via the Google Play Subscriptions management page (Android) or your Apple ID subscription settings (iOS: Settings → your name → Subscriptions). Cancellation will take effect at the end of the current billing period. You will retain access to premium features until the period ends.

No partial refunds are issued for the unused portion of a billing period unless required by applicable law.

4. Exceptional Circumstances

If you believe you were charged in error, or a technical issue prevented you from accessing a paid feature, contact us at support@screxa.com within 14 days of the transaction with your Google Play order ID and a description of the issue. We will investigate and respond within 5 business days.

5. Consumer Rights

Nothing in this policy limits your statutory consumer rights under applicable law. If you are located in a jurisdiction that provides mandatory refund rights (e.g. EU Consumer Rights Directive, UK Consumer Rights Act), those rights apply regardless of this policy.